Do you have specific questions about a particular HANDCRAFTEDS LLC product? Make sure to check the product’s page first, then if you still have questions please contact us directly. If you have a general question, checkout our FAQs listed below as we may have already answered it!

Shipping & Returns

How do I receive Free Shipping?

All orders shipped within the Continental United States will receive Free Shipping automatically when at checkout!

For orders outside of the continental US, shipping charges for your order will be calculated and displayed at checkout. 

What’s your Return Policy?

No returned merchandise will be accepted without prior written consent and a NC return number being issued by of a representative of HANDCRAFTEDS LLC. Any merchandise which may be returned because of a warranty issue shall not be subject to this policy but shall be handled as per HANDCRAFTEDS LLC’s warranty.

Any merchandise that is not returned under the provisions of the warranty shall be subject to the following:

  • Products must be returned within 30 days of receipt for refund or exchange.
  • All returned items must be identified with an RMA (NC) number issued by a representative of HANDCRAFTEDS LLC.
  • Products must be unused to be returned. 
  • Merchandise condition must be free of damage. Merchandise cost will not be credited back to the customer until merchandise is returned to, and inspected by HANDCRAFTEDS LLC. If damage is discovered, the cost of repair will be subtracted from the credit owed. 
  • Pictures are required to claim defective merchandise, along with a copy of the original invoice.
  • The customer returning merchandise will be responsible for return freight charges.
  • Refunds are for the cost of the products only. No shipping charges will be refunded.
  • Processing your return may take 4-8 weeks.

Can I receive Free Shipping if I live OUTSIDE the Continental U.S.?

Unfortunately you won’t be able to, we only offer it within the continental U.S.

For orders shipped outside of the continental US, shipping charges for your order will be calculated and displayed at checkout. 

For orders shipped outside the United States:

HANDCRAFTEDS LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Do you ship to P.O. Boxes?

We do not ship to P.O. boxes. We can only ship to a valid street address.

Will I receive a tracking number after ordering?

Yes! Once your order has shipped you’ll receive a shipping confirmation email that includes a tracking number.